Device Condition Guide

This document covers the conditions we use to describe our devices. For other information please visit the following pages:

Mint Condition / New / Certified Preowned

By purchasing a device from Wisephone ER, you agree to and understand the following:

Devices that are described to be in “Mint Condition”, or are “New” or “Certified Preowned” will show no signs of use on the device.

A Grade / Excellent Condition

By purchasing a device from Wisephone ER, you agree to and understand the following:

Devices that are described to be in “Excellent Condition”, or “A Grade” may have wear ranging from little to none, to light on the screen, frame, and back of the device.

B Grade / Good Condition

By purchasing a device from Wisephone ER, you agree to and understand the following:

Devices that are described to be in “Good Condition”, or “B Grade” may have wear ranging from light, to medium on the screen, frame, and back of the device.

C Grade / Fair Condition

By purchasing a device from Wisephone ER, you agree to and understand the following:

Devices that are described to be in “Fair Condition”, or “C Grade” may have wear ranging from medium, to heavy on the screen, frame, and back of the device.

D Grade / Poor Condition

By purchasing a device from Wisephone ER, you agree to and understand the following:

Devices that are described to be in “Poor Condition”, or “D Grade” may have very heavy wear on the screen, frame, and back of the device.

Grading System

By purchasing a device from Wisephone ER, you agree to and understand the following:

Our grading system is broken down into the following sections:
Screen or Front
Frame or Sides
Back

Our grading categories are as follows

Mint
A Grade or Excellent
B Grade or Good
C Grade or Fair
D Grade or Poor

We rate each section of the device on a scale of 1-10 with 10 being the highest. Any device that receives a 10 in all categories will be classified as Mint. Any device that receives a 9 as it’s lowest rating in any category will be classified as a A grade regardless of the other grades. Any device that receives an 8 as it’s lowest rating in any category will be classified as a B grade regardless of the other grades. Any device that receives a 7 as it’s lowest rating in any category will be classified as a C grade regardless of the other grades. Any device that receives a 6 or lower in any category will be classified as a D grade regardless of the other grades.

Examples
A device that receives the following ratings will be classified as a C grade because the frame was rated as a 7/10
Screen: 10/10
Frame: 7/10
Back: 9/10

A device that receives the following ratings will be classified as a B grade because the screen was rated as an 8/10
Screen 8/10
Frame 10/10
Back 10/10

Clearance Guide

By purchasing a device from Wisephone ER, you agree to and understand the following:

Devices that will be listed under our clearance section if they are found to have any of the following minor issues:

– Bad Biometrics (Fingerprint Reader / Face ID)
Everything on the device will be working and fully functional with the exception of the facial recognition, fingerprint reader, or any combination of the two.

– Cracked Home Button
Everything on the device will be working and fully functional. If the device has a home button or fingerprint sensor, it will be cracked, but will still be fully functioning.

– LCD Defects (Dark Spots, Light spots, Burn in ect)
Everything on the device will be working and fully functional. The device may have a small dark spot on the screen, such as a bad pixel(s), a small light spot on the screen, such as a pressure spot, burn on the screen, or the screen may be discolored. The screen will retain full functionality other than the aforementioned cosmetic defects.

– Small Cracks
Everything on the device will be working and fully functional. The device may have a small crack on the screen, back glass, or any combination of the two.

– Damaged Frame
Everything on the device will be working and fully functional. The device may have a bent frame, crack in the frame, or some form of warping on the frame.

– Minor Functional Issues (Bad Cameras, Sensors, ect)
These devices will have limited functionality and will be able to be used with the exception of one minor feature. Devices classified under this category may lack one of the following functionalities: wifi, bluetooth, cameras, proximity sensor, and more. Please contact us before purchasing a device classified under this category for the specific issue.

Contact Information

If you have any questions about this document, please contact us via email or phone.

The information contained in this web site is subject to change without notice.

Copyright © 2014-2021 Wisephone ER LLC All rights reserved.

Wisephone ER LLC., 1114 Big Bethel Road Suite 112 Hampton, VA, USA.

Updated by The Wisephone ER Legal Team on Jan. 28, 2021