Device Warranty Terms

This document covers the warranty for devices only. For other information please visit the following pages:

Used / Refurbished Phone Warranty

By purchasing a device from Wisephone ER, you agree to and understand the following:

For the expected condition of our “Used / Refurbished” devices please refer to our condition guide.

All used devices include the following:
– Charging Cable & Adapter

The following will not be included:
– Box
– Sim Card
– Headphones
– Any other accessories not listed above

All of our used devices include a 1 year (365 days) warranty and a 1 month (30 days) money back satisfaction guarantee. Extended warranties are available for purchase and are governed by the same policies as the standard 90 day warranty. All warranty and return periods begin the day the device is received by the customer. If the device was shipped to the customer the warranty and return period will begin the day the device is marked as delivered by the shipping carrier. The warranty covers the device in the event that is (or becomes) defective during the warranty (1 year) or return (30 days) period. Our warranty does not cover devices that have been damaged in any way. As most of our devices are refurbished, we do not cover warranty claims for unoriginal parts having been installed on the device or the conditions associated with them. All of the devices come with a unique identifier that allows us to tell it apart from other devices. If this identifier is removed or damaged in any way, your warranty is considered void. Having your device repaired or opened in any way by any other entity other than Wisephone ER will immediately void any warranty on the device. If a device sold by Wisephone ER is found to be defective after the return period (30 days) but within the warranty period (1 year), Wisephone ER will either repair the device or replace it with a device of equal or lesser value, which will be determined solely by Wisephone ER, for the customer at no additional cost. If a device is repaired under warranty the device warranty period (1 year) will not be extended, however, the device will be covered under our repair warranty. If a device is exchanged for another device within the warranty period (1 year) the new device will be covered for the remainder of the original warranty. Returns, refunds, and cancellations will be handled in accordance with, and are subject to, the policies outlines in our returns, refunds, and cancellations page. Devices are only eligible to be returned for a refund if they are delivered back to Wisephone ER within the return period (30 days). Any device returned to Wisephone ER must be returned in the condition it was in at the time of purchase. Our warranty do not cover any issues that are the result of physical or liquid damage to the device while in your possession. Wisephone ER reserves the right to refuse to accept returns and offer warranty services for any reason.

Things that are not covered under warranty:

– Disputes over the cosmetic condition of a device.
– Devices found to be incompatible with the customers carrier.
– Devices found to have non-OEM parts
– Any damages caused to the device by the user.
– Devices found to have poor battery life (covered if battery is found to be defective).
– Devices found to not be covered under a manufacturers, carriers, or insurers warranty.

Things that void your warranty:

– Having the device fixed in any way by a different shop after being repaired by Wisephone ER
– Damaging the phone (minor wear is covered)
– Removing or damaging the unique identifier placed on the part during repair
– Allowing the device to come into contact with water

Please contact us with additional questions regarding our warranty.

It is the buyers responsibility to confirm the compatibility of any device they purchase with the carrier they are using.

Please Note: Most of our used devices are refurbished in some way. This will likely void any, and all remaining manufacturer warranties remaining on the device. It is impossible to reseal a device perfectly after repairing it. By purchasing a device from us you understand that your device may not be water-proof in any way.

Certified Preowned Phone Warranty

By purchasing a device from Wisephone ER, you agree to and understand the following:

For the expected condition of our “Certified Preowned” devices please refer to our condition guide.

All certified preowned devices include the following:
– All accessories that would be included with the device if it were to be purchased brand new.

The following will not be included:
– Sim Card
– Any other accessories not listed above

All certified preowned devices are governed and covered by the same terms, warranties, and return periods outlined in our used device warranty section above with the addition of the following:
– Certified preowned devices may or may not still be sealed in OEM packaging.
– Certified preowned devices may or may not have come with a manufacturers warranty in addition to our own.

New Phone Warranty

By purchasing a device from Wisephone ER, you agree to and understand the following:

For the expected condition of our “New” devices please refer to our condition guide.

All new devices include the following:
– All accessories that are included with the device by the manufacturer.

The following will not be included:
– Sim Card
– Any other accessories not listed above

All new devices are governed and covered by the same terms, warranties, and return periods outlined in our used device warranty section above with the addition of the following:
– New devices will be in OEM packaging.
– New devices have never been used or activated
– New devices are not guaranteed to be sealed as they may have been opened to verify contents.
– New devices may or may not have come with a manufacturers warranty in addition to our own.

Payments:

By purchasing a device from Wisephone ER, you agree to and understand the following:

All devices are required to be paid for entirely up front unless a financing method is used. Payments will be taken via any of our many accepted payment methods. Customers will be required to pay sales tax on the total cost of the device. Any and all refunds, returns, or cancellations will be handled in accordance with, and are subject to, the policies outlines on our returns, refunds, and cancellations page.

Contact Information

If you have any questions about this document, please contact us via email or phone.

The information contained in this web site is subject to change without notice.

Copyright © 2014-2021 Wisephone ER LLC All rights reserved.

Wisephone ER LLC., 1114 Big Bethel Road Suite 112 Hampton, VA, USA.

Updated by The Wisephone ER Legal Team on Jan. 28, 2021