Repair Warranty Terms

This document covers the warranty for repairs only. For other information please visit the following pages:

Lifetime Warranty

All of our repairs are covered by the “Wisephone Lifetime Guarantee” except the rear camera lens and back glass repairs. This warranty covers the parts used in the repair for the entirety of the time they are installed on the device. If any part installed is found to be defective we will replace the part free of charge. Our warranty does not cover parts that have been damaged in any way. All of the parts used in repairs come with a unique identifier that allows us to tell it apart from other parts. If this identifier is removed or damaged in any way, your warranty is considered void. Having your device repaired in any way by a different shop after we repair it will immediately void any warranty on the device. We offer warranty repairs only, no refunds. Our warranty do not cover any issues that are the result of physical or liquid damage to the device while in your possession after the date of the invoice. Any part suspected to be defective will be inspected and deemed as such solely at the discretion of Wisephone ER. If a part is reported to be defective after repair and is found to be functioning or damaged upon inspection Wisephone ER reserves the right to deny warranty service.

Things not covered under warranty:
– Damages done to the device after repair such as cracked screens or LCDs.
– Pre-existing issues and damages
– Water damage
– Repairs on consumable parts such as batteries are only covered if deemed defective.

Things that void your warranty:

– Having the device fixed in any way by a different shop after being repaired by Wisephone ER
– Damaging any parts used in a repair
– Removing or damaging the unique identifier placed on the part during repair
– Allowing the device to come into contact with water after it is repaired

Repair Agreement

By bringing or sending your personal device to Wisephone ER for repair or maintenance, you agree to and understand the following:

Having the device repaired by Wisephone ER will likely void any, and all remaining manufacturer, carrier and insurer, warranties that may be remaining on the device. Due to the nature of electronics repair, Wisephone ER employees may not be able to accurately identify hidden issues inside your electronic equipment. Consequently, we cannot be held responsible for devices that develop more functional problems after repair. By agreeing to these terms you release Wisephone ER from all liability related to your electronic equipment. You are responsible for making sure that any critical data is backed up before bringing your device to Wisephone ER and for providing copies of any licensed software if necessary. By agreeing to these terms you agree to unlock your device, so we can perform preliminary tests on your device that are required to determine the functionality of your device and assess what needs to be repaired. Wisephone ER will never attain or view any personal, or sensitive, information on your device.

Important: Having the device repaired by Wisephone ER will likely void any, and all remaining manufacturer warranties remaining on the device. It is impossible to reseal a device perfectly after opening it. By agreeing to these terms you understand that your device will not retain waterproofing after repair.

Repair Timeframes

By bringing or sending your personal device to Wisephone ER for repair or maintenance, you agree to and understand the following:

Most In-store repairs can be done in under 30 minutes and can be performed while you wait. Repairs that take longer can be dropped off and picked up at a later time. Mail-in repairs can be completed 1-3 business days after receiving the device in the mail but in some cases may take longer. Equipment not picked up and/or not paid for after thirty (30) calendar days will become sole property of Wisephone ER.

Payments

By bringing or sending your personal device to Wisephone ER for repair or maintenance, you agree to and understand the following:

All repairs are required to be paid for prior to any repair taking place. Payments will be taken via any of our many accepted payment methods. All repair receipts will be documented and separated by part price and labor. Customers will be required to pay sales tax on the part portion of the repair only. Any and all refunds, returns, or cancellations will be handled in accordance with, and are subject to, the policies outlines on our returns, refunds, and cancellations page.

Deposits

By bringing or sending your personal device to Wisephone ER for repair or maintenance, you agree to and understand the following:

There is no up-front payment required for repairs that require parts that we keep in stock regularly. We will require a non-refundable deposit for repairs that require parts to be ordered. The deposit will be the price of the part and will not be refunded for any reason. It is the customers responsibility to bring their device back to the store for repair once the part has been delivered to us. You will receive notification via phone call, email, or text message when the part is in stock.

Mail In Repairs

By bringing or sending your personal device to Wisephone ER for repair or maintenance, you agree to and understand the following:

We will provide all customers a pre-paid label to use to send their device to us for repair. Mail-in repairs will require nothing up front, but the full cost of the repair must be paid prior to the device being mailed back. All free shipping services provided by Wisephone ER will be done via USPS First Class mail unless requested, and paid for, by the customer. The device will not be returned to the customer until the entire bill is paid. 

Diagnostics

By bringing or sending your personal device to Wisephone ER for repair or maintenance, you agree to and understand the following:

Wisephone ER does not charge a fee to run a software based diagnostic on any device, but a device that requires a hardware based diagnostic (any diagnostic requiring any form of disassembly) will be subject to a NON-REFUNDABLE diagnostic fee of $30. If repairable, the diagnostic fee goes toward the repair. In the event that a simple part replacement isn’t enough to repair the issue you’re having, the original parts will be reinstalled and the cost of the repair will be the diagnostic fee only.

Damages

By bringing or sending your personal device to Wisephone ER for repair or maintenance, you agree to and understand the following:

In the event that your device is irreparably damaged by one of our technicians, we will issue you a suitable replacement device. By agreeing to these terms you agree to accept a device of equal or less value, which will be determined by Wisephone ER, as compensation if this occurs.

Cancellations, Returns, & Refunds

By bringing or sending your personal device to Wisephone ER for repair or maintenance, you agree to and understand the following:

We do not offer refunds on repairs for ANY reason. Any and all warranty service provided shall given solely in the form of additional repairs and will be done so at the discretion of Wisephone ER. Once a repair has started we will be unable to cancel or stop the repair. In the event that a device is deemed irreparable, we will restore the device to the condition in which was received prior to returning it to the customer. Some repairs may prevent the device from being restored to the condition received by the customer. If the device is found to be irreparable and is unable to be restored to the condition it was received in the customer will be responsible for the hardware diagnostic fee only as outlined in the “Diagnostics” section of this document.

Contact Information

If you have any questions about this document, please contact us via email or phone.

The information contained in this web site is subject to change without notice.

Copyright © 2014-2021 Wisephone ER LLC All rights reserved.

Wisephone ER LLC., 1114 Big Bethel Road Suite 112 Hampton, VA, USA.

Updated by The Wisephone ER Legal Team on Jan. 28, 2021